FAQ

Who can use U.S. Bank API products?

Anyone can view an overview of our API products. To view our technical documentation and use our products you need to create an account.

How do I create an account?

Click Log in and complete the form to create an account.

What should I do if I didn’t receive the account activation email?

Check your email spam folder. If you can’t find the account activation email, send a message to AlliancePartnerTechSupport@usbank.com or Contact us.

Who do I contact if I have a technical question about an API product?

Our support team is available to assist you with any questions or issues. There are two ways you can reach our support team to receive the help you need.

You can submit the Contact us form or you can send an email to AlliancePartnerTechSupport@usbank.com.

Please include your specific question or issue. We’ll follow up within the following timeframes:

• Hours of operation are Monday through Friday, 9 a.m. to 5 p.m. CST.
• Contact requests will receive a response within one business day.

How do I change my username or email address?

Submit the Contact us form or send an email to AlliancePartnerTechSupport@usbank.com and tell us what you need to change. Include your username or email address. We’ll send you an email with next steps.

If I forgot my password, how do I update it?

Go to Forgot password and enter the email address for your account. We'll send you a link to change it.

What browsers are supported by the Alliance Developer Portal?

Regardless of browser choice, we encourage you to update your browsers often. An up-to-date browser provides the most current security safeguards to protect your information, improved performance and navigation, and optimal site functionality.

We support the following web browsers:

Microsoft^® Windows 7 or higher

• Google Chrome 57 or higher
• Internet Explorer 11 or higher
• Firefox 52 or higher
• EDGE 12 or higher

macOS 10.10 or higher

• Safari 10 or higher
• Google Chrome 57 or higher

Contact us.

Need help? Send an email to AlliancePartnerTechSupport@usbank.com or Contact us.